Subject: Fw: Tech Support Candidate - Sumit Pal
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:05:43 +0000

no
________________________________
From: Sumit Pal <[email-masked]>
Sent: Friday, June 24, 2022 12:43 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Sumit Pal

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Sumit Pal
E-mail  [email-masked]
Phone Number    (+91) 8800891331
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Lal Kuan Ghaziabad
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
Linux
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA
Previous Employer 1     NA
Previous Employer 2     NA
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  Step 1.  Restart My Device
             (Many basic problems can be solved simply by restarting your device.)

Step 2. Make Sure the Internet Connection Works.

Step 3. Check if the Website is Down for Everybody or Just Me.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Swipe down from the top of the screen.
2. Touch and hold Bluetooth.
3. Tap Pair new device. If you don't find pair new device, check under "Available devices" or tap More. Refresh.
4. Tap the name of the Bluetooth devices you want to pair with your device.
What according to you makes you a good candidate for customer service or technical support job? 1. Details knowledge about the product/services you offered.
2. Effective communication skills.
3. Patience to listen customer.
4. Good sense of humor.
On a scale of 1 - 5 please rate your fluency in spoken English  3