Subject: Fw: Tech Support Candidate - Shubhransh Yadav
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:03:25 +0000

no
________________________________
From: Shubhransh Yadav <[email-masked]>
Sent: Friday, June 24, 2022 1:02 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shubhransh Yadav

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shubhransh Yadav
E-mail  [email-masked]
Phone Number    (91) 9129828370
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Meerut
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Speakers & Audio
Software issues
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     EiSystems       Android application developer   03/09/2021      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1.Refresh the page.
2.Check your internet connection.
3.Try to open another website.
4.Clear your cookies and cache.
5.Make sure cookies are enabled.
6.Use a website down checker and ping checker.
7.Make sure your browser is up to date.
8.Restart your web browser.
9.Try a different web browser.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1.Turn on your Bluetooth speaker.
2.Swipe down from top of the screen of the phone.
3.Touch and hold Bluetooth icon.
4.Tap pair new device. If you don't find pair new device, check under 'available devices' or tap more. Then Refresh.
5.Tap the name of the Bluetooth device you want to pair with your device. When done, the status updates to "Connected" on the screen.
What according to you makes you a good candidate for customer service or technical support job? As I'm a technical student so the technical skills gained along with my soft skills of adaptability, cooperation with team, flexible to work and communicate are the key skills that make me a good fit for the job.
On a scale of 1 - 5 please rate your fluency in spoken English  4