Subject: Fw: Tech Support Candidate - Rajesh Adhana
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:02:23 +0000

no
________________________________
From: Rajesh Adhana <[email-masked]>
Sent: Friday, June 24, 2022 2:51 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Rajesh Adhana

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Rajesh Adhana
E-mail  [email-masked]
Phone Number    (+91) 9555777709
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabad
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Ubuntu OS Support
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Udaan   System Engineer         26800
Previous Employer 1     Delhivery Ltd.  System Engineer 13 Dec 2021     20000
Previous Employer 2     Experis IT      Service Desk Engineer   18 Feb 2020     16500
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  The steps are follows:-

Step1 : First need to check what is the website showing the error.

For example :

There may be site error.
User internet not connected.
URL is wrong.
or its may be blocked by the Firewall.

Step 2 : If there is not any error from above given  then we have need to do some troubleshooting steps :

i) Refresh the page
ii) Clear the cache data and reopen the site.
iii) if still not open then cut the browser and reopen the browser and type the URL again and enter.

Its totally depend upon the error which type error user facing the error.

Please list the steps to connect a Bluetooth speaker to your mobile phone.
Step 1 : Turn On the Bluetooth.
Step 2 : Click on your speaker name and connect it with your mobile phone.

If there is any password put the password then connect.
What according to you makes you a good candidate for customer service or technical support job? Interest in technical support.
Good relationship with the customer.
Timely solution of a problem.
Good Communication skill.
Understanding of customer problem.
On a scale of 1 - 5 please rate your fluency in spoken English  4