Subject: Fw: Tech Support Candidate - Abhishek Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:01:25 +0000

no
________________________________
From: Abhishek Kumar <[email-masked]>
Sent: Friday, June 24, 2022 4:33 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Abhishek Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Abhishek Kumar
E-mail  [email-masked]
Phone Number    (201301) 6387244701
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Noida sector 66
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer
Previous Employer 1     Ienergizer      Assistant executive customer service    5 june  18 thousand
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1-First of all check the browser is update or not and update it to the latest version
2-check the internet connection is working properly
3-refresh the page
4-then clear the cache and cookies
5-still not working then check that java script is enabled or not and then enable it
6-change the browser to check that might have some issues with the browser
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly turn on the speaker with power button and from mode selection button switch to Bluetooth mode after that we have to turn on  Bluetooth in our mobile phone and search for the speaker name and pair it with Bluetooth speaker after pairing we can connect the speaker.
What according to you makes you a good candidate for customer service or technical support job? Customer service is the support you offer your customers  both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. Offering amazing customer service is important if you want to retain customers and grow your business.
On a scale of 1 - 5 please rate your fluency in spoken English  5