Subject: Fw: Tech Support Candidate - Anoop Chaudhary
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 09:01:13 +0000

no
________________________________
From: Anoop Chaudhary <[email-masked]>
Sent: Friday, June 24, 2022 6:08 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Anoop Chaudhary

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Anoop Chaudhary
E-mail  [email-masked]
Phone Number    (+91) 8700072996
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Delhi (Vasant Kunj)
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Tech Mahindra Ltd.(Payroll FSPL)        system Engineer currently working       24400
Previous Employer 1     IGT Solutions (Payroll of Teamlease)    Technical Support       2nd March 2020  18900
Previous Employer 2     SGS India Pvt. Ltd (Netsoft)    System ENgineer 12th Jan 2019   14000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1- I will check my Internet connection if I am able to load Google.com or any other website If searching doesn't work, then there's reason to believe that something is wrong with my Internet.

2- I will restart my computer as many basic problems got resolved after restarting also I will clear Cache, cookies before restart so that i will re-load the program fresh.

3- I will check Internet proxy for having access over internet.

4- If after trying all the above steps it still does not open I will check if the website is Down for me or everybody else.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- I will turn on the Bluetooth device.
2- Enable my phone Bluetooth.
3- Search for Bluetooth device in my phone (available devices)
4- In Speaker I will go to Bluetooth for pairing to my phone. As In some speaker we have to switch the mode I'll go to BT Mode)
5- once the device will got searched in my phone I'll pair the device with my phone.
What according to you makes you a good candidate for customer service or technical support job? In this position, I plan to add skills and experience. Honestly, I would like to move into a management role in technical support within five years. What I really like about this company is how they actively develop employees. I feel like I can consistently improve here and move into bigger roles for your organization.
On a scale of 1 - 5 please rate your fluency in spoken English  4