Subject: Fw: Tech Support Candidate - Vinamr Rai Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:59:13 +0000

no
________________________________
From: Vinamr Rai Sharma <[email-masked]>
Sent: Friday, June 24, 2022 7:31 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vinamr Rai Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vinamr Rai Sharma
E-mail  [email-masked]
Phone Number    (+91) 7014844101
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Jaipur
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Hardware - Basic
Microsoft office
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        teleperformance Technical support executive     Nov, 7,2020     23000
Previous Employer 1     genpact Process associate       Aug, 3,2017     12000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will close all other tabs, extensions and apps. Then restart the browser and clear browser cache and cookies. Open the site again and in most of the cases the site will open after trying these steps.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      First of all turn on bluetooth on your phone from settings and also turn on the bluetooth speaker and then click on the bluetooth speaker name to connect with the phone.
What according to you makes you a good candidate for customer service or technical support job? A candidate must have patience which is required in handling the clients or customers. A candidate should be empathetic towards customers.
On a scale of 1 - 5 please rate your fluency in spoken English  5