Subject: Fw: Tech Support Candidate - Md Saddam Husain Saddam
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:58:29 +0000

no
________________________________
From: Md Saddam Husain Saddam <[email-masked]>
Sent: Saturday, June 25, 2022 10:26 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Md Saddam Husain Saddam

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Md Saddam Husain Saddam
E-mail  [email-masked]
Phone Number    (91) 9122867168
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute using other transport like Rickshaw
Where do you currently live (area)      Patna
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        JMDDD   Clerk   Till    20000
Previous Employer 1     Shift Media     MIS     Dec-2017        18000
Previous Employer 2     Moral Group of Companies        Clerk   Jul-2015        9000
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all I will check the internet connection properly than open the website.
If internet connection is in good condition and working properly it means website is not working.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Step 1 open the Bluetooth speaker
Step 2 Turn on Bluetooth in mobile phone to see a list of devices I can pair with
It take a few seconds for searching Bluetooth speaker than I select Bluetooth speaker to connect.
What according to you makes you a good candidate for customer service or technical support job? It totally depends on me.
My attention to my customer service is good.
I listen problems properly of customer than I suggest
I suggest simple steps in good manner whenever customer aggressive in that time I keep calm and listen their problems and try to best my effort for solving the problems.
On a scale of 1 - 5 please rate your fluency in spoken English  4