Subject: Fw: Tech Support Candidate - Satyam Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:55:23 +0000

no
________________________________
From: Satyam Sharma <[email-masked]>
Sent: Saturday, June 25, 2022 11:23 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Satyam Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Satyam Sharma
E-mail  [email-masked]
Phone Number    (91) 9818425019
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Ghaziabad
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        N.a     N.a     N.a     N.a
Previous Employer 1     N.a     N.a     N.a     N.a
Previous Employer 2     N.a     N.a     N.a     N.a
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  I will check my internet connection firstly. Then i wil check that my computer and browser is updated or not. After first and second step i will clear all my cookies and data by going into history tab. After all these step i will restart my browser and search for the same url.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Firstly i will power on my speaker. Secondly i will open bluetooth of my phone by tapping and holdinh bluetooth icon. In last step i will search for the name of speaker and then tap on device to estabilish bluetooth connection.
What according to you makes you a good candidate for customer service or technical support job? I am having good command over spoken and written english language. Although i am having experience of 3 month internship where good communication is the first and foremost point for the interns. I can do multiple task at samw time effectively and effieciently.
On a scale of 1 - 5 please rate your fluency in spoken English  4