Subject: Fw: Tech Support Candidate - Harsh Verma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:52:36 +0000

no
________________________________
From: Harsh Verma <[email-masked]>
Sent: Saturday, June 25, 2022 4:17 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Harsh Verma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Harsh Verma
E-mail  [email-masked]
Phone Number    (+91) 9873259583
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Shakarpur, Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Associate       N/A     20,000
Previous Employer 1     N/A     N/A     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  If I am getting error while opening a website (www.ndtv.com).
Steps I will take to troubleshoot the problems are as follow :-

1. I will try to check my internet connection if its working or not and connected with my system.

2.I will try to check the browser, If I am getting any error while opening the browser before start searching.

3.Then I will check for the domain name, whether the domain name is right or wrong.

4.After that if Domain name found correct then I will try to check for any malware attacking my system or stops me to open the website.

Note: If still found the same problem then I will escalate it to the higher department for further check.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      STEPS TO CONNECT A BLUETOOTH SPEAKER TO MOBILE PHONE.

1.First we need to turn on the Bluetooth option in our phone.

2.Then power on the speaker.

3.Once the speaker is ready to pair, We need to search the name of the Bluetooth in our phone's Bluetooth setting.

4.once found, select the name and allow connection to the phone using pair key if any.

Your speaker will connect and you start listing to your favorite music.
What according to you makes you a good candidate for customer service or technical support job? I am familiar to work under pressure in any rotational shift. I am a team player always supports my team to perform well and always try to maintain my hygiene towards my Job which I need to perform. I am dedicated towards the responsibilities assigned to me.
On a scale of 1 - 5 please rate your fluency in spoken English  4