Subject: Fw: Tech Support Candidate - harshdeep sethi
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:51:40 +0000

no
________________________________
From: harshdeep sethi <[email-masked]>
Sent: Saturday, June 25, 2022 4:49 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - harshdeep sethi

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    harshdeep sethi
E-mail  [email-masked]
Phone Number    (+91) 9667866593
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      New delhi
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Concentrix      Advisor N/A     21,000
Previous Employer 1     N/A     N/A     N/A     N/A
Previous Employer 2     N/A     N/A     N/A     N/A
In your past experience you have (select all that applies)      Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First, and foremost I will check what kind of error, I am getting.

Then accordingly I will try to troubleshoot the problem.

Example- If the error is related to a network issue or internet issue, then I will check my internet connection. The Internet must be working properly.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1- Turn on the Bluetooth of the speaker and mobile.

2- Initiate the pairing process on the mobile.

3- Once both devices get paired, It will connect automatically.
What according to you makes you a good candidate for customer service or technical support job? One must understand the customer query properly.

Then act accordingly with modesty and patience with the customer.
On a scale of 1 - 5 please rate your fluency in spoken English  4