Subject: Fw: Tech Support Candidate - Vivek Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:37:28 +0000

no
________________________________
From: Vivek Sharma <[email-masked]>
Sent: Saturday, June 25, 2022 5:14 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vivek Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vivek Sharma
E-mail  [email-masked]
Phone Number    (0) 9667732182
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      New Delhi
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Zeal Info       Technical Support Executive     14th April/2022 23k
Previous Employer 1     Exl Service     Executive       16th Jan/2021   28k
Previous Employer 2     Startek Executive       12thJan/2020    16k
In your past experience you have (select all that applies)      Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First and Foremost,

1. Restart my device
Many basic problems can be solved by simply restarting your device. This clears caches, and forces the device to reload the program or web page you may be having issue with , rather than use something that may be partially wrong .

or else we can try different option like

2.Make sure the internet connection works.
Open the browser .In the address bar at the top ,type in google.com ,then push Enter or Return

Make sure you are able to load Google.com .Once this loads ,make sure you're able to search .Type something in the search box,then select Google Search.

Make sure search results load properly

3.check the Website is down for Everybody or Just me.

It's a good idea to test if the site you're trying to access is down for everyone ,or just you.
There's a website that facilitates doing just that!

Open your  preferred browser , and visit a website checker page , such as "Down for Everyone or Just Me".

On the Site ,type in the website address you're having problems reaching ,then push Enter or Return.

Then look at the result from the site ,to determine if the site is down.

Hope this helps!
Please list the steps to connect a Bluetooth speaker to your mobile phone.      The process of pairing a Bluetooth speaker with a mobile phone like an iPhone only needs to happen once. Once a Bluetooth speaker is successfully paired to an iphone , it should automatically connect each time it's powered on .

1.Place the bluetooth device in pairing mode
2.On the iphone ,open the setting app.
3.Select a Bluetooth
4.Ensure Bluetooth functionality is switched on .If the Bluetooth toggle switch is green , Bluetooth is enabled , and nothing needs to be changed . If not , select the toggle to turn on Bluetooth.
5.Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient , as it may take a moment to show up.
What according to you makes you a good candidate for customer service or technical support job? A positive attitude and a desire to help .
Patience
Never Assuming proper requirements are met at the user's end (Hardware and Software)
Knowledge of the product .
Knowledge of potential problems and their fixes .
Ability to explain things at the User's experience level.
The first two qualities are by far the most important.
On a scale of 1 - 5 please rate your fluency in spoken English  5