Subject: Fw: Tech Support Candidate - Kundan Sharma
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:35:45 +0000

no
________________________________
From: Kundan Sharma <[email-masked]>
Sent: Saturday, June 25, 2022 8:28 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Kundan Sharma

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Kundan Sharma
E-mail  [email-masked]
Phone Number    (91) 9818068968
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Faridabd
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
MFA,G suite, Salesforce, AD Server, SFTP, AWS
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Oswal castings pvt ltd  Sr desktop support engg 17th June 2022  31266
Previous Employer 1     Entra solution Pvt Ltd  Desktop support         17th Nov 2020   29000
Previous Employer 2     Sietz technology pvt ltd        EDP officer     30 Sep 2019     23400
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First will check internet connectivity then if it is working and check which error it's showing like server page not found or its block by firewall.

If everything is ok will do the some step
1. Clear the cache
2. Reopen the browser
3. Check by another browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.      1..First we will turn on the bluetooth of the mobile and also the speaker.
2. Search paring device
3.Click on device
4. Sucessfuly connected
What according to you makes you a good candidate for customer service or technical support job? Quick  response , We identified customer need & wants, given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English  4