Subject: Fw: Tech Support Candidate - Shrestha Kumar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:35:34 +0000

interview
________________________________
From: Shrestha Kumar <[email-masked]>
Sent: Saturday, June 25, 2022 11:57 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Shrestha Kumar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Shrestha Kumar
E-mail  [email-masked]
Phone Number    (91) 7003024166
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Dwarka New Delhi
Which best describes your Technical Support capabilities        I don't have Tech Support experience, but I am confident with my skills I can do it
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Can do all most anything in the computer
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        NA      NA      NA      NA
Previous Employer 1     NA      NA      NA      NA
Previous Employer 2     NA      NA      NA      NA
In your past experience you have (select all that applies)      Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First I will check If my computer has a internet connection or not. Because the main reason behind a site not getting opened is bad internet connection. Then I would check if ethernet cable or wlan wifi is connected properly. If the wifi is functioning properly then , there is some error in either rj45 port or wlan driver. You can try to re-establish the connection by troubleshooting the drivers or updating them. If even this method doesn't work there must be a need to replace the drivers because the damage to them is internal that cannot be repaired without replacing the part. The other reason for the site not getting opened is maybe you are using a non supported DNS for that website.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      Press the "Power On" button present on the speaker to turn on the speaker. Then press the "Bluetooth" button to put the device into pairing more. Once the speaker is ready to be paired , turn on bluetooth of your Mobile Phone. Go to "pair a new deice" option. Then look for the device name of your speaker and then tap on it to start the pairing process. It will ask you if you want to allow your speaker to share your contacts and connected devices. Choose the appropriate one and then press allow to establish a successful connection with the speaker.
What according to you makes you a good candidate for customer service or technical support job? I have been very fasinated by electronic gadgets since I was just a child. So I grew up trying to explore what all is inside this electronics. In this process I experimented with too many electronic items. I destroy them sometime and then I repair it myself. I have a very vast knowledge about every type of electronics. I grew up building them. I have a great attitude to learn thing. All these qualities will hopefully help you in reaching your goals.
On a scale of 1 - 5 please rate your fluency in spoken English  5