Subject: Fw: Tech Support Candidate - Vishal Tomar
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:33:27 +0000

no
________________________________
From: Vishal Tomar <[email-masked]>
Sent: Monday, June 27, 2022 10:24 AM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Vishal Tomar

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Vishal Tomar
E-mail  [email-masked]
Phone Number    (+91) 9997696820
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Gurgaon
Which best describes your Technical Support capabilities        I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        SIS     Technical support       Ongoing 21000
Previous Employer 1     Na      Na      Na      Na
Previous Employer 2     Na      Na      Na      Na
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  1. First I'll check whether I typed the domain correctly or not.
2. Afterwards I'll check whether the internet is connected or not if not I will check the router or the medium from where I'm getting the internet on my system.
Please list the steps to connect a Bluetooth speaker to your mobile phone.      1. Turn on the Bluetooth of the mobile phone.
2. Switching the speaker in pairing mode.
3. Selecting the speaker in the Bluetooth list of the mobile phone and pair it. Giving all the necessary permission.
What according to you makes you a good candidate for customer service or technical support job? I've a very calm and compose natur therefore I find the troubleshooting easily. Good adaptability with whomever I am facing. Good sense of technical skills so very efficient in find a way to deal a problem.
On a scale of 1 - 5 please rate your fluency in spoken English  4