Subject: Fw: Tech Support Candidate - Mohd Wasib Khan Mohd
From: Deeksha Dadu <[email-masked]>
To: "[email-masked]" <[email-masked]>
Date: Mon, 27 Jun 2022 08:21:01 +0000

no
________________________________
From: Mohd Wasib Khan Mohd <[email-masked]>
Sent: Monday, June 27, 2022 1:29 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]>
Subject: Tech Support Candidate - Mohd Wasib Khan Mohd

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Mohd Wasib Khan Mohd
E-mail  [email-masked]
Phone Number    (110025) 9718208753
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I can commute only using Metro
Where do you currently live (area)      Okhla
Which best describes your Technical Support capabilities        I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio
VoIP
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        Infiniminds     Desktop Engineer L2     10 july 15500
Previous Employer 1     CMS     Desktop support engineer        20 March 2019   8000
Previous Employer 2
In your past experience you have (select all that applies)      Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.  First of all we need to check our internet connection is working properly or not.
Cross check the website that we are trying to access.
We can reset the browser settings.
Delete the cookies etc.

Please list the steps to connect a Bluetooth speaker to your mobile phone.      First we need on the Bluetooth from device. After that will show the speaker and we can pair the same. Bluetooth will be connected.
What according to you makes you a good candidate for customer service or technical support job? Good communication skill and polite behavior to customers, and good troubleshooting skills.
On a scale of 1 - 5 please rate your fluency in spoken English  3