Subject: Tech Support Candidate - Mohd Wasib Khan Mohd
From: Mohd Wasib Khan Mohd <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 03:59:11 -0400

Tech Support
Test

Name

Mohd Wasib
Khan Mohd

E-mail

[email-masked]

Phone Number

(110025) 9718208753

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Okhla

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infiniminds

Desktop Engineer L2

10 july

15500

Previous
Employer 1

CMS

Desktop support engineer

20 March 2019

8000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all we need to check our internet
connection is working properly or not.

Cross check the website that we are trying to access.

We can reset the browser settings.

Delete the cookies etc.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we need on the Bluetooth from device.
After that will show the speaker and we can pair the same. Bluetooth will be
connected.

What according to you makes you a good candidate
for customer service or technical support job?

Good
communication skill and polite behavior to customers, and good troubleshooting
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

3