Subject: Tech Support Candidate - Vishal Tomar
From: Vishal Tomar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 27 Jun 2022 00:54:37 -0400

Tech Support
Test

Name

Vishal
Tomar

E-mail

[email-masked]

Phone Number

(+91) 9997696820

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

SIS

Technical support

Ongoing

21000

Previous
Employer 1

Na

Na

Na

Na

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1. First I'll check whether I typed the domain
correctly or not.

2. Afterwards I'll check whether the internet is connected or not if not I will
check the router or the medium from where I'm getting the internet on my
system.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on the Bluetooth of the mobile phone.

2. Switching the speaker in pairing mode.

3. Selecting the speaker in the Bluetooth list of the mobile phone and pair it.
Giving all the necessary permission.

What according to
you makes you a good candidate for customer service or technical support
job?

I've a very calm and compose natur therefore I find the
troubleshooting easily. Good adaptability with whomever I am facing. Good sense
of technical skills so very efficient in find a way to deal a problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4