Subject: Tech Support Candidate - Shrestha Kumar
From: Shrestha Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 14:27:09 -0400

Tech Support
Test

Name

Shrestha
Kumar

E-mail

[email-masked]

Phone Number

(91) 7003024166

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Dwarka New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP
Can do all most
anything in the computer

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I will check If my computer has a internet
connection or not. Because the main reason behind a site not getting opened is
bad internet connection. Then I would check if ethernet cable or wlan wifi is
connected properly. If the wifi is functioning properly then , there is some
error in either rj45 port or wlan driver. You can try to re-establish the
connection by troubleshooting the drivers or updating them. If even this method
doesn't work there must be a need to replace the drivers because the damage to
them is internal that cannot be repaired without replacing the part. The other
reason for the site not getting opened is maybe you are using a non supported
DNS for that website.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Press the
"Power On" button present on the speaker to turn on the speaker. Then press the
"Bluetooth" button to put the device into pairing more. Once the speaker is
ready to be paired , turn on bluetooth of your Mobile Phone. Go to "pair a new
deice" option. Then look for the device name of your speaker and then tap on it
to start the pairing process. It will ask you if you want to allow your speaker
to share your contacts and connected devices. Choose the appropriate one and
then press allow to establish a successful connection with the
speaker.

What according to you makes you a good candidate
for customer service or technical support job?

I have
been very fasinated by electronic gadgets since I was just a child. So I grew up
trying to explore what all is inside this electronics. In this process I
experimented with too many electronic items. I destroy them sometime and then I
repair it myself. I have a very vast knowledge about every type of electronics.
I grew up building them. I have a great attitude to learn thing. All these
qualities will hopefully help you in reaching your goals.

On a
scale of 1 - 5 please rate your fluency in spoken English

5