Subject: Tech Support Candidate - Kundan Sharma
From: Kundan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 10:58:25 -0400

Tech Support
Test

Name

Kundan
Sharma

E-mail

[email-masked]

Phone Number

(91) 9818068968

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabd

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
MFA,G suite, Salesforce,
AD Server, SFTP, AWS

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Oswal castings pvt ltd

Sr desktop support
engg

17th June 2022

31266

Previous
Employer 1

Entra solution Pvt Ltd

Desktop support

17th Nov
2020

29000

Previous Employer 2

Sietz technology pvt ltd

EDP
officer

30 Sep 2019

23400

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First will check internet connectivity then if it
is working and check which error it's showing like server page not found or its
block by firewall.

If everything is ok will do the some step

1. Clear the cache

2. Reopen the browser

3. Check by another browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1..First we will turn on the bluetooth of the
mobile and also the speaker.

2. Search paring device

3.Click on device

4. Sucessfuly connected

What according to you makes you a
good candidate for customer service or technical support job?

Quick  response , We identified customer need & wants,
given proper to the point  answer ,  always work positive  , time management
,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in
spoken English

4