Subject: Tech Support Candidate - Balram Singh
From: Balram Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 10:50:38 -0400

Tech Support
Test

Name

Balram
Singh

E-mail

[email-masked]

Phone Number

(91) 7000734849

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Jharkhand

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Software Technology Parks of India

Project
Associate(Technical))

20000

Previous
Employer 1

NA

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Here is the General
Troubleshooting Steps:

1.Firstly check the internet connectivity.

2.Refresh the page and make sure JavaScript is enabled on browser.

3.If problem still persist, try to clear cache and cookies and load again.

4.Make sure your browser is up to date and restart for changes to apply.

5.Try a different Web browser, if the problem still persist then there might a
problem from server side.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Make sure the Bluetooth speaker device is
turned on.

2.On your Mobile go to settings Tap on Bluetooth options turn on Bluetooth.

3.A list of available devices will appear.

4.Make sure your device is listed, tap on your device name (might be a random
product number or brand name) and that's it, you are connected!

What
according to you makes you a good candidate for customer service or technical
support job?

As per job requirement

1.Being from technical background I have sound Technical knowledge.

2.I have decent Accent with well versed English.

3.I am able to think logically and handle situations accordingly.

On a
scale of 1 - 5 please rate your fluency in spoken English

4