Subject: Tech Support Candidate - Shakshi Vathes
From: Shakshi Vathes <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 08:05:28 -0400

Tech Support
Test

Name

Shakshi
Vathes

E-mail

[email-masked]

Phone Number

(+91) 9534923113

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Near Botenical Garden

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
Citrix

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL

Analyst

Still working

18500

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1- Firstly we will check
network connection through which we have connected wifi or mobile data.

2- If my issue is not solved with first step we will try to restart our device

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Open your mobile settings

2- Search for bluetooth

3- After doing step 2 click on bluetooth

4- Go and click available devices to search your bluetooth speaker

5- After selecting your bluetooth speaker you will able to connect
it

What according to you makes you a good candidate
for customer service or technical support job?

According
to me Technical support is better option as you can learn new things in
different fields like windows, backup, database and enhance your skills
.

On a scale of 1 - 5 please rate your fluency in
spoken English

4