Subject: Tech Support Candidate - Vivek Sharma
From: Vivek Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 07:44:30 -0400

Tech Support
Test

Name

Vivek
Sharma

E-mail

[email-masked]

Phone Number

(0) 9667732182

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Zeal Info

Technical Support Executive

14th April/2022

23k

Previous Employer 1

Exl Service

Executive

16th Jan/2021

28k

Previous
Employer 2

Startek

Executive

12thJan/2020

16k

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First and Foremost,

1. Restart my device

Many basic problems can be solved by simply restarting your device. This clears
caches, and forces the device to reload the program or web page you may be
having issue with , rather than use something that may be partially wrong .

or else we can try different option like

2.Make sure the internet connection works.

Open the browser .In the address bar at the top ,type in google.com ,then push
Enter or Return

Make sure you are able to load Google.com .Once this loads ,make sure you're
able to search .Type something in the search box,then select Google Search.

Make sure search results load properly

3.check the Website is down for Everybody or Just me.

It's a good idea to test if the site you're trying to access is down for
everyone ,or just you.

There's a website that facilitates doing just that!

Open your  preferred browser , and visit a website checker page , such as "Down
for Everyone or Just Me".

On the Site ,type in the website address you're having problems reaching ,then
push Enter or Return.

Then look at the result from the site ,to determine if the site is down.

Hope this helps!

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

The process
of pairing a Bluetooth speaker with a mobile phone like an iPhone only needs to
happen once. Once a Bluetooth speaker is successfully paired to an iphone , it
should automatically connect each time it's powered on .

1.Place the bluetooth device in pairing mode

2.On the iphone ,open the setting app.

3.Select a Bluetooth

4.Ensure Bluetooth functionality is switched on .If the Bluetooth toggle switch
is green , Bluetooth is enabled , and nothing needs to be changed . If not ,
select the toggle to turn on Bluetooth.

5.Scroll down to Other Devices and look for the Bluetooth speaker on the list.
Be patient , as it may take a moment to show up.

What according to
you makes you a good candidate for customer service or technical support
job?

A positive attitude and a desire to help .

Patience

Never Assuming proper requirements are met at the user's end (Hardware and
Software)

Knowledge of the product .

Knowledge of potential problems and their fixes .

Ability to explain things at the User's experience level.

The first two qualities are by far the most important.

On a scale of 1 - 5
please rate your fluency in spoken English

5