Subject: Tech Support Candidate - harshdeep sethi
From: harshdeep sethi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 07:19:52 -0400

Tech Support
Test

Name

harshdeep
sethi

E-mail

[email-masked]

Phone Number

(+91) 9667866593

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Advisor

N/A

21,000

Previous Employer 1

N/A

N/A

N/A

N/A

Previous
Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First,
and foremost I will check what kind of error, I am getting.

Then accordingly I will try to troubleshoot the problem.

Example- If the error is related to a network issue or internet issue, then I
will check my internet connection. The Internet must be working properly.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- Turn on the Bluetooth of the speaker and
mobile.

2- Initiate the pairing process on the mobile.

3- Once both devices get paired, It will connect automatically.

What
according to you makes you a good candidate for customer service or technical
support job?

One must understand the customer query
properly.

Then act accordingly with modesty and patience with the customer.

On a
scale of 1 - 5 please rate your fluency in spoken English

4