Subject: Tech Support Candidate - Harsh Verma
From: Harsh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 06:47:16 -0400

Tech Support
Test

Name

Harsh
Verma

E-mail

[email-masked]

Phone Number

(+91) 9873259583

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shakarpur, Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Associate

N/A

20,000

Previous
Employer 1

N/A

N/A

N/A

N/A

Previous Employer 2

N/A

N/A

N/A

N/A

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I am getting error while opening a website
(www.ndtv.com).

Steps I will take to troubleshoot the problems are as follow :-

1. I will try to check my internet connection if its working or not and
connected with my system.

2.I will try to check the browser, If I am getting any error while opening the
browser before start searching.

3.Then I will check for the domain name, whether the domain name is right or
wrong.

4.After that if Domain name found correct then I will try to check for any
malware attacking my system or stops me to open the website.

Note: If still found the same problem then I will escalate it to the higher
department for further check.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

STEPS TO
CONNECT A BLUETOOTH SPEAKER TO MOBILE PHONE.

1.First we need to turn on the Bluetooth option in our phone.

2.Then power on the speaker.

3.Once the speaker is ready to pair, We need to search the name of the Bluetooth
in our phone's Bluetooth setting.

4.once found, select the name and allow connection to the phone using pair key
if any.

Your speaker will connect and you start listing to your favorite music.

What according to you makes you a good candidate
for customer service or technical support job?

I am
familiar to work under pressure in any rotational shift. I am a team player
always supports my team to perform well and always try to maintain my hygiene
towards my Job which I need to perform. I am dedicated towards the
responsibilities assigned to me.

On a scale of 1 - 5
please rate your fluency in spoken English

4