Subject: Tech Support Candidate - Aamir Mahtab
From: Aamir Mahtab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 02:49:07 -0400

Tech Support
Test

Name

Aamir
Mahtab

E-mail

[email-masked]

Phone Number

(91) 9818304517

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Private Coaching

Educator

NA

28000

Previous Employer 1

Infosys Ltd

Test
Engineer

Sep-2015

31000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

-Firstly
I would check the internet connectivity on the device.

-i would make sure that the url address is correct (spelling, extension etc)

-After following above steps I will try opening the browser again

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

-Turn on Bluetooth in both the devices and make sure they are in
Bluetooth range.

- Once the Bluetooth speaker is showing in the available bluetooth devices,
simply just click on the the device name to pair it with the mobile phone.

-Once paired(connected) it is all set .

What according to
you makes you a good candidate for customer service or technical support
job?

-I feel blessed when I am of any help to the people.

-I have the ability of patience and perseverance.

-I can put myself in someone else's shoes and that I believe is one of the most
important aspects of customer service.

-I would love to talk to people with diverse backgrounds across the globe.

On a scale of 1 - 5 please rate your fluency in
spoken English

5