Subject: Tech Support Candidate - Satyam Sharma
From: Satyam Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 01:53:49 -0400

Tech Support
Test

Name

Satyam
Sharma

E-mail

[email-masked]

Phone Number

(91) 9818425019

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ghaziabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

N.a

N.a

N.a

N.a

Previous Employer 1

N.a

N.a

N.a

N.a

Previous
Employer 2

N.a

N.a

N.a

N.a

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check my internet connection firstly. Then
i wil check that my computer and browser is updated or not. After first and
second step i will clear all my cookies and data by going into history tab.
After all these step i will restart my browser and search for the same
url.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly i will power on my speaker. Secondly i
will open bluetooth of my phone by tapping and holdinh bluetooth icon. In last
step i will search for the name of speaker and then tap on device to estabilish
bluetooth connection.

What according to you makes you a
good candidate for customer service or technical support job?

I am having good command over spoken and written english
language. Although i am having experience of 3 month internship where good
communication is the first and foremost point for the interns. I can do multiple
task at samw time effectively and effieciently.

On a scale of 1 - 5
please rate your fluency in spoken English

4