Subject: Tech Support Candidate - Vikki Soni
From: Vikki Soni <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 01:48:04 -0400

Tech Support
Test

Name

Vikki
Soni

E-mail

[email-masked]

Phone Number

(201301) 7398914441

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

pacific bpo

charge post

24/06/2022

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Click
the menu button Fx89menuButton and select Settings.

2. In the General panel, go down to the Network Settings section.

3 Click Settings…. The Connection Settings dialog will open.

4. Change your proxy settings:

If you don't connect to the Internet through a proxy (or don't know whether you
connect through a proxy), select No Proxy.

Close the Connection Settings dialog.

Close the about:preferences page. Any changes you've made will automatically be
saved.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps to connect Bluetooth speaker.

Put the speaker in pairing mode.

Switch on Bluetooth on mobile phone.

Wait for the phone to connect.

Connect and Play music.

What according to you makes you a
good candidate for customer service or technical support job?

very good

On a scale of 1 - 5 please rate your
fluency in spoken English

4