Subject: Tech Support Candidate - HARSH AWASTHI
From: HARSH AWASTHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 01:41:39 -0400

Tech Support
Test

Name

HARSH
AWASTHI

E-mail

[email-masked]

Phone Number

(+91) 7618806081

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

SHAHJAHANPUR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Speakers &
Audio
VoIP
RF lease line other brodband

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NCC Ltd

Senior Assistant EDP

Working

21000

Previous Employer 1

MAKSAT TECHNOLOGY PVT LTD
(Bharti Airtel Ltd)

RF ENGINEER

15/06/22

16000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Troubleshooting steps by user

1 - internet connectivity

2 - pleasee check computer clock setting

3 -  all troubleshooting done by user

And raise the complainant for isp

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1- on
Bluetooth speaker

2 - mobile phone Bluetooth on

3 - open the Mobil phone Bluetooth settings

4- sarch Bluetooth speaker ssid

5 - and after paired both devices

6- and connect Bluetooth speaker to mobile phone

What according to
you makes you a good candidate for customer service or technical support
job?

User friendly and Supportive Technical support Engineer

On a scale of 1 - 5 please rate your fluency in
spoken English

4