Subject: Tech Support Candidate - Md Saddam Husain Saddam
From: Md Saddam Husain Saddam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 25 Jun 2022 00:56:22 -0400

Tech Support
Test

Name

Md Saddam
Husain Saddam

E-mail

[email-masked]

Phone Number

(91) 9122867168

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Patna

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JMDDD

Clerk

Till

20000

Previous Employer 1

Shift Media

MIS

Dec-2017

18000

Previous Employer 2

Moral Group of Companies

Clerk

Jul-2015

9000

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Did not interact with customers, supported
internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First of all I will check the internet connection
properly than open the website.

If internet connection is in good condition and working properly it means
website is not working.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 open the Bluetooth speaker

Step 2 Turn on Bluetooth in mobile phone to see a list of devices I can pair
with

It take a few seconds for searching Bluetooth speaker than I select Bluetooth
speaker to connect.

What according to you makes you a
good candidate for customer service or technical support job?

It totally depends on me.

My attention to my customer service is good.

I listen problems properly of customer than I suggest

I suggest simple steps in good manner whenever customer aggressive in that time
I keep calm and listen their problems and try to best my effort for solving the
problems.

On a scale of 1 - 5 please rate your fluency in
spoken English

4