Subject: Tech Support Candidate - Anoop Chaudhary
From: Anoop Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 08:38:59 -0400

Tech Support
Test

Name

Anoop
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 8700072996

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Delhi (Vasant
Kunj)

Which best describes your Technical Support
capabilities

I've worked in Level 2 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra Ltd.(Payroll FSPL)

system Engineer

currently
working

24400

Previous Employer 1

IGT Solutions (Payroll of
Teamlease)

Technical Support

2nd March 2020

18900

Previous Employer 2

SGS India Pvt. Ltd
(Netsoft)

System ENgineer

12th Jan 2019

14000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1- I will
check my Internet connection if I am able to load Google.com or any other
website If searching doesn't work, then there's reason to believe that something
is wrong with my Internet.

2- I will restart my computer as many basic problems got resolved after
restarting also I will clear Cache, cookies before restart so that i will
re-load the program fresh.

3- I will check Internet proxy for having access over internet.

4- If after trying all the above steps it still does not open I will check if
the website is Down for me or everybody else.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1- I will turn on the Bluetooth device.

2- Enable my phone Bluetooth.

3- Search for Bluetooth device in my phone (available devices)

4- In Speaker I will go to Bluetooth for pairing to my phone. As In some speaker
we have to switch the mode I'll go to BT Mode)

5- once the device will got searched in my phone I'll pair the device with my
phone.

What according to you makes you a good candidate
for customer service or technical support job?

In this
position, I plan to add skills and experience. Honestly, I would like to move
into a management role in technical support within five years. What I really
like about this company is how they actively develop employees. I feel like I
can consistently improve here and move into bigger roles for your
organization.

On a scale of 1 - 5 please rate your fluency in
spoken English

4