Subject: Tech Support Candidate - Rajesh Adhana
From: Rajesh Adhana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 05:21:47 -0400

Tech Support
Test

Name

Rajesh
Adhana

E-mail

[email-masked]

Phone Number

(+91) 9555777709

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP
Ubuntu OS Support

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Udaan

System Engineer

26800

Previous
Employer 1

Delhivery Ltd.

System Engineer

13 Dec
2021

20000

Previous Employer 2

Experis IT

Service Desk
Engineer

18 Feb 2020

16500

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

The steps
are follows:-

Step1 : First need to check what is the website showing the error.

For example :

There may be site error.

User internet not connected.

URL is wrong.

or its may be blocked by the Firewall.

Step 2 : If there is not any error from above given  then we have need to do
some troubleshooting steps :

i) Refresh the page

ii) Clear the cache data and reopen the site.

iii) if still not open then cut the browser and reopen the browser and type the
URL again and enter.

Its totally depend upon the error which type error user facing the error.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1 : Turn On the Bluetooth.

Step 2 : Click on your speaker name and connect it with your mobile phone.

If there is any password put the password then connect.

What according to you makes you a good candidate
for customer service or technical support job?

Interest
in technical support.

Good relationship with the customer.

Timely solution of a problem.

Good Communication skill.

Understanding of customer problem.

On a scale of 1 - 5
please rate your fluency in spoken English

4