Subject: Tech Support Candidate - Shubhransh Yadav
From: Shubhransh Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 03:32:44 -0400

Tech Support
Test

Name

Shubhransh
Yadav

E-mail

[email-masked]

Phone Number

(91) 9129828370

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Speakers & Audio
Software
issues

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

EiSystems

Android
application developer

03/09/2021

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Refresh the page.

2.Check your internet connection.

3.Try to open another website.

4.Clear your cookies and cache.

5.Make sure cookies are enabled.

6.Use a website down checker and ping checker.

7.Make sure your browser is up to date.

8.Restart your web browser.

9.Try a different web browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.Turn on your Bluetooth speaker.

2.Swipe down from top of the screen of the phone.

3.Touch and hold Bluetooth icon.

4.Tap pair new device. If you don't find pair new device, check under 'available
devices' or tap more. Then Refresh.

5.Tap the name of the Bluetooth device you want to pair with your device. When
done, the status updates to "Connected" on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

As I'm a
technical student so the technical skills gained along with my soft skills of
adaptability, cooperation with team, flexible to work and communicate are the
key skills that make me a good fit for the job.

On a scale of 1 - 5
please rate your fluency in spoken English

4