Subject: Tech Support Candidate - Sumit Pal
From: Sumit Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 03:13:19 -0400

Tech Support
Test

Name

Sumit
Pal

E-mail

[email-masked]

Phone Number

(+91) 8800891331

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Lal Kuan Ghaziabad

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1.
Restart My Device

(Many basic problems can be solved simply by restarting
your device.)

Step 2. Make Sure the Internet Connection Works.

Step 3. Check if the Website is Down for Everybody or Just Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Swipe down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you don't find pair new device, check under
"Available devices" or tap More. Refresh.

4. Tap the name of the Bluetooth devices you want to pair with your device.

What according to you makes you a good candidate
for customer service or technical support job?

1.
Details knowledge about the product/services you offered.

2. Effective communication skills.

3. Patience to listen customer.

4. Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

3