Subject: Tech Support Candidate - Ashish Srivastav
From: Ashish Srivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 03:05:56 -0400

Tech Support
Test

Name

Ashish
Srivastav

E-mail

[email-masked]

Phone Number

(91) 9450502422

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida Sector 10

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Astra Business services

Senior Production
leader

34000

Previous Employer 1

Accenture

ITSM Associate

Feb
2017

Previous Employer 2

HCL

Engineer product
support

Mar 2016

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will first check if I am typing the correct
address or not. I will check if other websites are giving the same error. Then I
will check internet connectivity by checking system tray icons and network and
sharing centre. If no connectivity, I will check the cable or the router (for
wifi connection). Meanwhile, I will also use the system's diagnostic tools to
run checks. Sometimes, it's an issue with LAN driver that can be fixed by the
tools.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth on your phone, make it
visible to other devices.

Turn on the bluetooth speaker. It will be visible to your phone.

Select the speaker under bluetooth devices in your phone. It may prompt you to
pair. Tap the pair button.

What according to you makes you a
good candidate for customer service or technical support job?

Experience with troubleshooting, understanding of dealing with
customers with patience and probing.

On a scale of 1 - 5
please rate your fluency in spoken English

5