Subject: Tech Support Candidate - Yash Gupta
From: Yash Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 02:52:30 -0400

Tech Support
Test

Name

Yash
Gupta

E-mail

[email-masked]

Phone Number

(91) 7388003380

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sector 137

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wipro

Senior Customer Service Representative

N/A

25000

Previous
Employer 1

NA

NA

NA

NA

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If I am getting an error while opening any
website, firstly I will check for my wifi connection and then do the basic
troubleshooting like try using a different browser and also clear the cache and
cookies for the browser I am using.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First of
all we will turn on the Bluetooth speaker, once it is on the bluetooth for the
speaker will automatically be activated. Now we will turn on the bluetooth in
the mobile phone and long press the bluetooth icon from the task menu. It will
take us to the bluetooth settings, there we will see all the available devices
near us. Then we will pair with our bluetooth speaker. The speaker will be
connected to the mobile phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I am a good candidate for this job as I almost have a 2 years
of experience in international customer service. I can understand the needs of
the client and resolve the same quickly. I am also experienced in direct
interaction with client manager, to understand the client needs and provide the
timely delivery of service.

On a scale of 1 - 5 please rate your
fluency in spoken English

4