Subject: Tech Support Candidate - rohit yadav
From: rohit yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 02:51:45 -0400

Tech Support
Test

Name

rohit
yadav

E-mail

[email-masked]

Phone
Number

(91) 7052711365

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

UNNAO

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Hern It Pvt Ltd

Customer Service Associate

10/06/2022

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

At first I'll check if I put correct url of
website if it's correct then I'll check my internet connection because sometimes
accidentally turned WiFi off also I'll try visiting other websites to see if
they work or not. If some sites work and this one doesn't, it probably isn't my
internet connection.

Then simply I'll restart my computer because many issues can be solved by
reboot.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Simply turn bluetooth on of both devices once
it's done then goto mobile's Bluetooth setting find a new device, it'll show
list of many devices so find your speaker name or brand name then click on that
and click on pair device, now it's connected.

What according to
you makes you a good candidate for customer service or technical support
job?

I've skills and experience that requires in customer service
or technical support role like communication skills, problem solving, decision
making skills and passion for customer support that can make immediate impact on
your company.

On a scale of 1 - 5 please rate your fluency in
spoken English

4