Subject: Re: Tech Support Candidate - Sourav Kumar
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 23 Jun 2022 23:25:15 -0700 (MST)

ok comm,but looking for minimum 7LPA 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:46:48 PM 
Subject: Fw: Tech Support Candidate - Sourav Kumar 

doubt but interview 

From: Sourav Kumar <[email-masked]> 
Sent: Wednesday, June 22, 2022 3:11 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Sourav Kumar 

	

	
			Tech Support Test 
		
	Name 	Sourav Kumar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9717918602 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Badarpur 
	Which best describes your Technical Support capabilities 	I've worked in Level 1 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	HCL technology 	Senior analyst 	1/08/2022 	35240 
Previous Employer 1 	Wipro 	Senior associate 		
Previous Employer 2 				
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Firstly, we will check the internet connectivity 
Second, we can try clearing cache and cookies 
Third, we can close the browser completely from task manager and reopen it 
Fourth, we can disable extension 
Fifth, we can reset browser, and restart browser and try to reload the website 
We may also try different browser 

	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	First turn on Bluetooth on phone and BT speaker 
The phone searches for the nearby device with BT enabled 
Search your device on your phone, once found pair with it and connect 

	What according to you makes you a good candidate for customer service or technical support job? 	I am working as senior analyst in tech and support global customers 
I am a disciplined man and try to work as a good team member 
I love to assist people 
I do not take customer words as emotional but rather show empathy and from time to time I have got compliments from my TL and manager for extra effort I always put in to make the process work smooth. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4