Subject: Tech Support Candidate - Jayantdeep Yadav
From: Jayantdeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 02:19:04 -0400

Tech Support
Test

Name

Jayantdeep
Yadav

E-mail

[email-masked]

Phone Number

(+91) 8383943462

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Badarpur Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

L&T construction

ISD Assistant

N/A

18200

Previous Employer 1

CMS IT services

Field support
Engineer

8Feb 2022

11500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Many time
basic problem can be resolved simply by restarting your device .when we will
restart our computer this time caches data clear and device reload the programe

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First we have to open bluethooth device

Go to the blutooth device and open the bluetoth and search which one is yours
select and pair device now connecTed your mobile phone to bluthoth
speakers

What according to you makes you a good candidate
for customer service or technical support job?

Solve
costomer problems using my excellent customer service skills

On a
scale of 1 - 5 please rate your fluency in spoken English

3