Subject: Re: Tech Support Candidate - Dhruv Vishwakarma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 23 Jun 2022 23:11:52 -0700 (MST)

already spoke to him very average comm,cannot consider 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:54:11 PM 
Subject: Fw: Tech Support Candidate - Dhruv Vishwakarma 

interview 

From: Dhruv Vishwakarma <[email-masked]> 
Sent: Wednesday, June 22, 2022 2:06 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Dhruv Vishwakarma 

	

	
			Tech Support Test 
		
	Name 	Dhruv Vishwakarma 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 9467006982 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Bahadurgarh 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Networking - basic 
Hardware - Basic 
GIS 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Infosys 	Senior Systems Engineer 	3 Months Notice Period 	36309 
Previous Employer 1 	NA 			
Previous Employer 2 	NA 			
	In your past experience you have (select all that applies) 	Interacted with International customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First of all, we'll need to determine if the issue is exclusive to the mentioned site or if we are unable to connect to any other sites as well. If the issue is just with this site, try clearing the cache or open the site in incognito mode or any other browser. If it still doesn't work, we'll check of the site is accessible on all other devices or not. Now that we know that the issue is with just our device and this site, we'll need to look for an error. We can open the dev tools and see if the browser is able to connect to the site and if we see any errors or not. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the Bluetooth on our mobile phone and make sure that it is discoverable. Turn on the Bluetooth device and make sure it is ready to pair. 
Once the Bluetooth device is visible on the phone, pair with it and connect to the Bluetooth speaker. 
	What according to you makes you a good candidate for customer service or technical support job? 	I am patient and can communicate with the users, a skill that is highly recommended in customer service/technical support jobs. Also, since i have been working in the same field for around 3 years, i feel i am a good candidate. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4