Subject: Re: Tech Support Candidate - Mohit Dagar Mohit
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 23 Jun 2022 23:10:14 -0700 (MST)

very average comm,immediate joiner,did not found him smart 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:53:38 PM 
Subject: Fw: Tech Support Candidate - Mohit Dagar Mohit 

interview 

From: Mohit Dagar Mohit <[email-masked]> 
Sent: Wednesday, June 22, 2022 6:43 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Pritish Nandi (LSM) <[email-masked]>; [email-masked] <[email-masked]> 
Subject: Tech Support Candidate - Mohit Dagar Mohit 

	

	
			Tech Support Test 
		
	Name 	Mohit Dagar Mohit 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8799714471 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Gurgaon 
	Which best describes your Technical Support capabilities 	I've worked in Level 2 tech support 
	Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows OS - Advanced 
MS Windows - Basic 
MacOS 
Linux 
Networking - basic 
Networking - advance 
Hardware - Basic 
VoIP 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	NA 	NA 	NA 	NA 
Previous Employer 1 	Worldphone IT Services 	Asterisk Engineer 	06/04/2022 	33500 
Previous Employer 2 	Fairassets technologies India 	Technical Support Engineer 	30/09/2021 	28000 
	In your past experience you have (select all that applies) 	Interacted with Domestic customers on Phone 
Interacted with customers over Email 
Interacted with customers over Live Chat 
Used a case management tool 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	Very first, I will check what error message the browser is displaying, and check my internet connection. Then I will proceed occording to the type of error and further troubleshooting will be done accordingly. 
	Please list the steps to connect a Bluetooth speaker to your mobile phone. 	Turn on the bluetooth speaker and make sure it is ready to connect to a device. Turn on bluetooth of mobile and search for the speaker. Click on speaker's name and pair it with your mobile and you are connected. If any error occurs, then troubleshoot it by technical ways occordingly. 
	What according to you makes you a good candidate for customer service or technical support job? 	Instant spotting of the root cause of issue after looking at the issue manually, very good skills to learn something new in IT field, and also in daily life. Worked in many organisations and improved the technical stability and technology. Also keep the cost to company in mind while making decisions. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5