Subject: Tech Support Candidate - Saurabh Upadhyay Saurabh
From: Saurabh Upadhyay Saurabh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 01:48:15 -0400

Tech Support
Test

Name

Saurabh
Upadhyay Saurabh

E-mail

[email-masked]

Phone Number

(91) 9458707579

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I live walking distance to office

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ssp

Technical associate

Na

35200

Previous
Employer 1

HP

Technical Engineer

31-07-2021

16000

Previous Employer 2

Cms

Technical Engineer

20-4-2022

23200

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this case first step to do is, we need to
check proxy setup with the browser and system both and check active internet in
system as well.but sometime the error is very helpfull to find out the core
issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

We need to open settings app

Navigate and pair the device

Select the Bluetooth to view options

Select pair device

And after that we need to check paired device name list and connect.

What according to you makes you a good candidate
for customer service or technical support job?

In the
era of technical support job,you need to keep pesence, highly motivated great
attitude and troubleshooting skill.

Handle the coustomer very smoothly and effictively.

Also includes strong interpersonal skills.and advance troubleshooting
skills.

On a scale of 1 - 5 please rate your fluency in
spoken English

4