Subject: Tech Support Candidate - Pulast Kumar
From: Pulast Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 24 Jun 2022 01:48:06 -0400

Tech Support
Test

Name

Pulast
Kumar

E-mail

[email-masked]

Phone Number

(+91) 7004017894

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

NOIDA

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Enphase solar energy private limited

Junior engineer

30/05/2022

22,000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

I'll open a new tab and try to search something
on the search bar if this not happens then the browser is facing some issues.
I'll clear all the recent history ,caches and cookies and try to search the same
again.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all switch on the Bluetooth of the
speaker then after on the Bluetooth tab on the phone and go to the available
device list.There we will see the speaker device name and connect with that
device by tapping on it.

What according to you makes you a
good candidate for customer service or technical support job?

As I'm from engineering background as well as I have interest
with the software and the computer devices. I had worked in the environment of
problem solving so I think that I would be of great help as technical support

On a scale of 1 - 5 please rate your fluency in
spoken English

4