Subject: Tech Support Candidate - Balwinder kumar
From: Balwinder kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 11:03:17 -0400

Tech Support
Test

Name

Balwinder
kumar

E-mail

[email-masked]

Phone Number

(+91) 7009858229

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Mohali

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HFCL LTD

Network Engineer

15days notice period

3lakh
30thousand

Previous Employer 1

Dragonwavehfcl

Project
coordinator

March 2020

2lakh80thousand

Previous Employer 2

Shivam infocom Pvt Ltd

Field
Engineer

March 2017

1lakh 20thousand

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

*First i will check computer and ISP connectivity
physical (like cable connectivity or their connectives ports)

*If physical connectivity ok then I will do check

Clear the browser's history and cache/cookies.

*I will Try a different web browser.

*Restart computer/device.

*I will log out and log back in to the account.

*I will Restart internet network.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

*Swipe down from the top of the screen.

*Touch and hold Bluetooth .

*Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

*Tap the name of the Bluetooth device you want to pair with your device.

*Follow any on-screen instructions

What according to
you makes you a good candidate for customer service or technical support
job?

Customer first is a 'myntra ' for any organisation to succeed
in its business.i follow this.

On a scale of 1 - 5 please rate your
fluency in spoken English

3