Subject: Tech Support Candidate - Rajkamal A
From: Rajkamal A <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 06:25:21 -0400

Tech Support
Test

Name

Rajkamal
A

E-mail

[email-masked]

Phone Number

(918870630104) 8870630104

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

chennai

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

jai prakash power ventures

onsite network
engineer

25000

Previous Employer 1

Intertouch hospitality

onsite network
engineer

15000

Previous Employer 2

sri krishna sweets

IT
executive

12000

In your past experience you have
(select all that applies)

Interacted with customers over
Live Chat
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

I try to
clear browser cookies & cache

click the menu  & open menu panel

click on the history or Ctrl+H

click the clear browsing data

optional in Basic or Advance clear history

after cleared the history site will works normally

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Steps to
connect the bluetooth speaker

put the speaker in pairing mode

switch on bluetooth on mobile phone

wait for the phone to connect

after paired speaker alerts bluetooth paired

What according to you makes you a good candidate
for customer service or technical support job?

Detailed
Knowledge about the product services company offered

effective communication skill

patience to listen customer

On a scale of 1 - 5 please rate your
fluency in spoken English

3