Subject: Tech Support Candidate - Shadab Akhter Shadab
From: Shadab Akhter Shadab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 06:14:26 -0400

Tech Support
Test

Name

Shadab
Akhter Shadab

E-mail

[email-masked]

Phone Number

(201102) 8700220085

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MacOS
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tryfacta.Inc.

IT Administrator

Immediately

26000

Previous Employer 1

VSERV INFOSYSTEM PVT
LTD

IT
Administrator

Oct 2021

17500

Previous Employer 2

Aforeserve PVT LTD

Network
Admin

Dec 2020

13000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

In this case, first of all, I will check my
internet connection, if the internet connection is good, then I'll check browser
settings or I will check for the proxy settings, if the settings are also okay,
then I will try to reset the browser setting if this method doesn't work, then
I'll try to connect through a VPN,

That's how I troubleshoot the problem,

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to the
system setting, Search for connections, then look for the  Bluetooth setting,
In the Bluetooth section select  " Add a device" search for your Bluetooth
device then connect your device

What according to you makes you a
good candidate for customer service or technical support job?

My technical skills,Experience and understanding  costumers
queries makes me a good cndidate for the technical support job.

On a
scale of 1 - 5 please rate your fluency in spoken English

5