Subject: Tech Support Candidate - Ankur Sharma
From: Ankur Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 03:15:55 -0400

Tech Support
Test

Name

Ankur
Sharma

E-mail

[email-masked]

Phone Number

(+91) 7503311299

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shahdara, Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

I will use a website down
checker to check whether the issue is present on there side or mine

Then i will run ping checker so as to further check that i am able to send the
data packets to the internet effectively. After that, i will run step-by-step
diagnostics like Conducting a Trace route. And at last, i will use network and
website monitoring software as to pin point the problem.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly, turn on the Bluetooth Speaker and your device 's
Bluetooth.

Then try to scan the available nearby devices.

Click on the speaker headset name.

It will automatically get connected.

What according to you makes you a good candidate
for customer service or technical support job?

My
Communication skill, ability to work under pressure and quick decision making.

On a scale of 1 - 5 please rate your fluency in
spoken English

4