Subject: Tech Support Candidate - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 03:03:37 -0400

Tech Support
Test

Name

Sanjeev
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8077479390

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Gurgaon

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland Limited

System Support
engineer

25k

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
Checked Network connectivity

2. Add this url in compatibility view and trusted sites.

3. Choose another browser.

4. Checked internet connection IP address and it’s port is correct or not

5. Clear all cache, cookies and saved passwords.

6. Reset the browser setting.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Turn on
Bluetooth mode and also on mobile Bluetooth option.

2. Pair with Bluetooth speaker

What according to you makes you a
good candidate for customer service or technical support job?

Good candidate for customer services are first of all good
understanding query of customer and give immediate resolution and fix the
problem.

And Techinacal support job for good candidates are who have Techinical knowledge
and provided technical solution. Also guided to customer in technically and all
put all points are valid and understandable.

On a scale of 1 - 5
please rate your fluency in spoken English

4