Subject: Tech Support Candidate - Ajay Rawat Ajay
From: Ajay Rawat Ajay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 02:57:28 -0400

Tech Support
Test

Name

Ajay Rawat
Ajay

E-mail

[email-masked]

Phone Number

(+91) 9971494626

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

NEW DELHI

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Sify technology

Associate

Dec
2018

12500

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

First i
will check the internet connection,if it's from LAN i will check the wire it
might be loose if it's wifi i will check the wifi connection by clicking on
control panel/network and internet/network connection then if everything seems
to work.

Check the browser suppose it's Google Chrome then check with other browser like
IE or Firefox.

Then i will check on my phone if it open on my phone it means it have DNS
issue.

If it's not opening on my phone I can use VPN maybe the site is blocked by ISP
due to some reason

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First of all I will check if the speaker is
charged or not by switching on the speaker checking it's lights if it is then
make it available for pairing if i am using it for the 1st time then i will
switch on bluetooth on my phone and search for its name to pair it once pairing
is done it will show connected on my phone.

What according to
you makes you a good candidate for customer service or technical support
job?

I have worked with both tech support in Sify technology where
I supported my colleagues and In BPO also Tele performance which was hardcore
selling so I think I am a good blend.

And I know that some times a customer with an off day can create a lot of chaos
but from my past experience I think I will be able to handle it with
calm.

On a scale of 1 - 5 please rate your fluency in
spoken English

5