Subject: Tech Support Candidate - Sushma Yadav
From: Sushma Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 02:26:50 -0400

Tech Support
Test

Name

Sushma
Yadav

E-mail

[email-masked]

Phone Number

(91) 9667771624

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater noida

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

NA

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First,let's figure out where the problem is

The problem only happens with certain websites

•Try clearing Firefox cookies and cache

•The website loads but doesn't work properly

•The problem only  happens on a secure (https)website

The problem only happens in Firefox

The problems happens in all web browsers

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

first ON
the Bluetooth speaker

second ON the phone's Bluetooth

then check the name of the connected Bluetooth speaker then at last pair it
,then it get connected.

What according to you makes you a
good candidate for customer service or technical support job?

I have a good communication skills at both written and
spoken.

I have a good analytical skills .

I have a good presentation skills and leadership quality.

I have a good absorption power.

On a scale of 1 - 5 please rate your fluency in
spoken English

4