Subject: Tech Support Candidate - Md Shaqib Shaqib
From: Md Shaqib Shaqib <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 23 Jun 2022 01:46:17 -0400

Tech Support
Test

Name

Md Shaqib
Shaqib

E-mail

[email-masked]

Phone Number

(+91) 7979820552

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Mahipalpur

Which best describes your Technical
Support capabilities

I don't have Tech Support experience, but I
am confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Linux
Networking -
advance
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The first step one can do is refresh the page.

And check the internet connection is stable or not

Then we had to make sure the Javascript was enable.

Also the cookies are enabled or not.

We could clear the cookies aur cache of the browser so that it reset its memory
allocation.

We have to make sure the browser is upto date.

If the problem not solves, we should try restart the browser or try searching in
another browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open the
Settings app.

Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's
not enabled.

Select Bluetooth to view the options.

Select Pair new device to place the Bluetooth device in pairing mode.

Look for the Bluetooth mobile name on the list. Be patient as it may take a
moment to show up.

Select the mobile name to connect to it. It takes a few seconds for the devices
to pair. When done, the screen shows that the mobile is connected

What according to you makes you a good candidate
for customer service or technical support job?

As I had
done my College degree in Bachelors of Computer Application (BCA), I acquired
many skills over the period and I want to work in technical support because it
combines three things I love — technology, helping people, and solving
problems. I’ve always loved understanding how technology works and am
motivated by the idea of using my technical know-how to help make someone’s
life easier.

On a scale of 1 - 5 please rate your fluency in
spoken English

3